Terms of sale

The products are handmade from plant materials (dwarf palm, esparto, rush and wicker, among others). Each piece is unique: it may show slight differences in colour, size or finish compared with the photographs and the dimensions in the catalogue, which are not defects. Many models can be customised to order.

Prices are not shown on this site. They are given on the proforma invoice or the quotation, with the currency, taxes and shipping costs that apply.

An order is confirmed by the proforma invoice we send you. Minimum quantities, if any, are given on the proforma invoice or the quotation.

The customer account is free and gives access to the whole catalogue. Our team approves each registration before activating the account, and may deactivate it. The password is personal: the customer is responsible for keeping it confidential.

A deposit of 30% of the order amount is required before production starts. The balance is paid according to the payment terms given on the proforma invoice.

Production starts once the deposit has been received. The delivery time and terms are given on the proforma invoice; the delivery time is for guidance only.

When you receive the goods, check their condition and quantities, and report any problem to us as soon as possible, with photographs, from the contact page.

Products made to the customer's specifications or customised cannot be returned, except in the case of a manufacturing defect.

If the customer is a consumer, they keep all the rights granted by consumer protection law, which these terms do not limit.

These terms are governed by Spanish law.