Privacy

The controller of your data is the owner of this site, whose details are given above. You can write to them at the address given or from the contact page.

When you write to us from the contact form, we receive your name, your e-mail address and your message.

If you create a customer account, we process the data from the registration form: first and last name, company name, address, delivery address, phone number, email address, VAT number if you give it, and the language chosen for our emails. Your password is never stored in plain text, only a hash of it. When the account is created, our internal log of operations records the date, the IP address and the details given.

To limit abuse, the site counts, without storing the address in clear, the messages, registrations and new-password requests sent from each IP address for one hour, and failed sign-in attempts for a few minutes. Like any server, the site's server also logs connections (IP address, date, page requested) for security purposes, for a limited time.

Answering your request: legal basis, your consent given by sending us the message (Art. 6.1.a GDPR) and, if your request concerns an order, pre-contractual measures taken at your request (Art. 6.1.b GDPR).

Managing your customer account (approval of your registration, access to the whole catalogue, account emails such as its activation or a password change) and, later, your orders: legal basis, the performance of the contract or pre-contractual measures taken at your request (Art. 6.1.b GDPR).

Keeping the site secure and preventing abuse: legal basis, our legitimate interest (Art. 6.1.f GDPR).

We keep your message for as long as needed to answer you and to follow up your request. If it leads to an order, the data is kept for the periods required by law (accounting and tax obligations).

The data of your customer account is kept as long as the account exists. You can ask for its deletion at any time: only the order data that the law requires us to keep is then retained, blocked. The entries of the internal log of operations are kept as evidence of the operations carried out.

Your data is not passed on to third parties, except where required by law. The providers that host the site and our e-mail process it on our behalf, as processors. If any of them processes it outside the European Economic Area, it does so with the safeguards provided for by the GDPR.

You may request access to your data, its rectification or erasure, the restriction of its processing or its portability, and object to its processing. Where processing is based on your consent, you may withdraw it at any time. Write to us at the address given above or from the contact page.

If you consider that your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

This site only uses technical cookies, with no analytics or advertising tools and no third-party scripts. They are described on the cookies page.